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Department of Human Services

NGO Sector Update 28-Sep-2017

September 26 2017

Good Afternoon

Last week we welcomed a new Minister for Disabilities, The Hon Katrine Hildyard MP. We thank The Hon Leesa Vlahos MP for her service and dedication to the sector.

I am sure that Minister Hildyard will embrace the opportunities and challenges of the NDIS with us as we continue to navigate this great change together – in fact, she’s already been out meeting with providers in her first week.

We are also launching a new online predictive market tool, which allows you to access KPMG market modelling to identify and plan business opportunities – find out more below.

Also in this update: providers’ new quality and safeguarding obligations; new human rights guides; and the opportunity to get involved through the Open State Festival.

As always, if you have any feedback, please let us know via email.


Lois Boswell

Deputy Chief Executive

Department for Communities and Social Inclusion

Quality and Safeguarding update including new agreement for providers

Existing safeguarding and quality assurance arrangements are being maintained until the new NDIS quality and safeguarding system starts in 2018.

Until now, the Disability Services Provider Panel (DSPP) administered by DCSI, requested that providers sign a Master Agreement. However, the Agreement is no longer appropriate for service providers who deliver NDIS- funded supports in South Australia and a new Deed Poll has been developed.

All new and existing providers are required to sign a Deed Poll in order to deliver NDIS-funded supports in South Australia.  They will then be registered with the DCSI NDIS Registration Pool, established to manage the transition to full scheme.

If you are a service provider and have not been issued with a Deed Poll yet, you should receive it in the coming weeks.

In other quality and safeguarding news, at the end of August, the Commonwealth announced the head office of the new National Quality and Safeguarding Commission will be based in Western Sydney and that the Commission will oversee the delivery of quality and safe services for people receiving NDIS-funded supports.

It will be a “hub and spoke” model, with a number of functions (such as provider registration) to be delivered at the national level from Sydney, and a jurisdictional presence for public-facing functions, such as complaints and reportable incidents. The Department of Social Services is working to establish a South Australian presence to be ready for the 1 July 2018 start date.

You may also be interested to note that representatives from Disabled People's Organisations Australia, Australian Federation of Disability Organisations and Disability Advocacy Network of Australia were present at the NDIS Amendment (Quality and Safeguards Commission and Other Measures) Bill 2017 Public Hearing on 4-5 September 2017. Further information, including a transcript of the hearing, is available on the Parliament of Australia website

Human rights & person-centred guides to prepare providers for future safeguarding requirements

The new Human Rights Guide for the South Australian Disability ServiceSectorassists service providers in developing and implementing their human rights policies and practices. It also provides a framework for the second document:

The Person-centred Guide for the South Australian Disability Service Sector

describes how services can be made truly person-centred.

The Human Rights Guide also provides the framework for the two recently released documents:

Restrictive Practices Reference Guide for the South Australian DisabilityService Sectorand the

Positive Behaviour Support Guide for the South Australian Disability ServiceSector

All four guides prepare providers for increased future safeguarding requirements under the National Disability Insurance Scheme Amendment (Quality and Safeguarding Commission) Act 2017 and Quality and Safeguarding Framework. For further information regarding the guides please email:

Find out more about the NDIS market in your region with fact sheets & online tool

Regional information detailing the current and forecasted growth in jobs, markets, participants and types of supports is now available to everyone interested in workforce and sector development.

The two page snapshots were produced using KPMG data on the emerging NDIS market, including an analysis of the current and future demand and supply characteristics of the disability services market, and a readiness assessment that identifies the gaps, risks, needs and opportunities to assist with successful transition.

The regional snapshots have been positively received at the expos so far, and are now available online as a reference for the wider community.

The same data is also now available to you in an interactive predictive market tool.



Two SA projects win Commonwealth funding

The Commonwealth Government has announced more than $1 million to support innovations in the Round 2 Grants of the NDIS Innovative Workforce Fund. The grants invest in new services, expanding the workforce and embracing innovative development in the changing sector.

Eight projects from around the country, including a 3D interactive simulation to provide more training options for workers and an initiative to recruit and retain workers from multicultural backgrounds, were announced by The Honourable Jane Prentice MP, Assistant Minister for Social Services and Disability Services, including two from South Australia:

The Adelaide-based Australian Centre for Social Innovation, are working to develop a more flexible and skilled workforce through designing and testing a service model for casual support workers and after hours calls.

The Julia Farr Association is conducting in-depth research into the workforce arrangements of people with disability who self-manage their supports. The outcomes of this project include resources sharing the documented skills and knowledge with others interested in self- management.

Disability at the Open State Festival

The Open State Festival of innovation, collaboration, ideas and enterprise features two events this year focussing on community and disability. The Creating a Stronger Future Community Sector presentations outline how the

NDIS and Consumer Directed Care are revolutionising the way not-for- profits and community groups operate. Experienced specialists will discuss strategies and practical successful examples to assist community sector organisations to better prepare for a consumer-driven environment. What does the future look like to your organisation?

The Democratising Disability – Taking Control forum will examine the many kinds of barriers that people with disability often face. This panel discussion will explore the importance and right of people having the freedom to make their own choices and be actively involved in processes that affect their lives.

The panel will feature CEO’s and leading authorities from the community and disability sectors. Come along and join in the discussions. How do you take control? What are the barriers? What will it look like in the future?

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