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7. Defining case management

The Case Management Society of Australia (2009) defines case management as “a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s holistic needs through communication and available resources to promote quality cost-effective outcomes”.

Gronda (2009:8) found that successful case management support was characterised by a persistent, reliable, intimate and respectful relationship and involved comprehensive practical support.

Page last updated : 20 Dec 2021

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