Department of Human Services

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Energy retailers

This information is for energy retailers who hold an energy retail licence pursuant to the Electricity Act 1996 (SA).

The Minister for Human Services funds, operates and administers the energy concession on behalf of the Minister for Energy and Mining.

To provide concessions, an energy retailer must enter into a Concession Scheme Administrative Arrangements Deed with the Minister for Human Services.

The energy concession helps eligible South Australians on low or fixed incomes with the cost of electricity bills for their principal place of residence. The concession is calculated as a flat rate per day and is indexed each financial year.

For approved customers who receive an electricity bill in their name, the concession appears as a credit on each bill. People who pay for energy another way may receive concession payments directly into their bank account.

Eligibility criteria, concession rates and applications

Visit the sa.gov energy concession web page

Other energy-related concessions and discounts

Medical Heating and Cooling Concession

This payment assists South Australians on a fixed or low income, who have a clinically verified medical condition, to pay for the extra energy costs associated with frequently using heating or cooling in the home to prevent the worsening of their symptoms.

Visit the sa.gov Medical Heating and Cooling Concession web page.

Emergency Electricity Payment Scheme (EEPS)

This payment assists electricity customers who are in financial hardship, have a debt to their retailer, and who have been disconnected or are at risk of being disconnected. People can apply once every three years, through a financial counsellor.

For information about financial counsellors or EEPS, phone the National Debt Helpline on 1800 007 007

Visit the sa.gov financial aid web page

South Australian Energy Discount Offer (SACEDO)

A discount on energy rates available to customers in addition to the standard energy concession. Customers must be with Origin Energy, who partnered with the SA Government after winning a tender process.

Visit the sa.gov SACEDO web page.

Contact Details

Manager, Concessions Programs
Email concessions@sa.gov.au
Phone 1800 307 758

Related information

Downloads

South Australian Government Customer Concession Scheme for Energy (PDF 668.5 KB)

Are you eligible for a concession? Brochure (PDF 327.1 KB)

South Australian Government Medical Heating and Cooling Concession Scheme (PDF 300.3 KB)

Other websites

Essential Services Commission of South Australia

Australian Energy Regulator

Page last updated : 22 Jul 2022

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