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Toolbox of policy examples

    About the Toolbox

    To help you get started, we have pulled together a wide range of policy examples to support your organisation when working through the ASES STARservice Recognition, Certificate and Award Levels.

    This Toolkit is in topic and alphabetical order for you to access examples. Use these examples as a guide only. You are welcome to adapt examples to suit your organisation. In keeping with Copyright laws, remember to acknowledge source documents when developing your own.

    If you have any excellent examples that you are willing to share, please email serviceexcellence@sa.gov.au.


    STARservice development - register.

    ASES Certificate - register to gain access to the DHS Quality Portal. Email serviceexcellence@sa.gov.au

    Award level - register to gain access to the DHS Quality Portal. Email serviceexcellence@sa.gov.au

    Award page


    Asset Management

    Asset Management Policy Example (PDF 418 KB)

    City of Sydney Asset Management Policy (PDF 409KB)

    Basic Asset Register Template (PDF 57.3 KB)

    Environmental Management Policy

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    Child-Safe Environments

    Mandatory Reporting Guide – SA Government (PDF 617 KB)

    Responding to Abuse and Neglect - Concerns Checklist (PDF 38 KB)

    National Quality Framework for Early Childhood Education and Care – Australian Government

    Children and Young People’s Safety Act 2017

    Working with Children Check - Screening Unit SA Government

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    Communication

    Social Media Policy Example (DOC 102.5 KB)

    Social Media Policy Example

    Media Relations Policy Example (DOC 309.5 KB)

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    Consumer Outcomes

    Client Access & Consumer Rights Policy Example (DOCX 33.5 KB)

    Client Consent Form Example (DOCX 33.8 KB)

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    Continuous Improvement

    Continuous Improvement Tools booklet (Australian Service Excellence Standards) (PDF 860.6 KB)

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    Customer Complaints and Feedback

    DHS Customer Feedback and Complaints Policy

    Complaints Register Template (DOC 330.5 KB)

    Internal Complaints Procedures Example (PDF 143 KB)

    Consumer Complaints and Management Flowchart – SA Government (PDF 166 KB)

    Handling Complaints Checklist – WA Government

    Feedback and Complaints Policy Example (DOCX 35.7 KB)

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    Data Management

    Data Knowledge Management

    Cybersecurity Policy Template

    Privacy Policy Example (DOC 77.5 KB)

    Confidentiality Policy Example (DOC 75.0 KB)

    Authority form to use and retain personal information Example (PDF 802KB)

    Guide to Securing Personal Information – Australian Government

    Information Sharing Guidelines – Ombudsman SA

    Information Sharing Guidelines for Promoting Safety and Wellbeing – SA Government

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    Diversity and Inclusion

    Cultural Inclusion Framework (PDF 135.3 KB)

    Law Council Diversity Policy (PDF 154 KB)

    Department of Health and Human Services Aboriginal and Torres Strait Islander Cultural Safety Framework – VIC Government (PDF 1.3 MB)

    Cultural Safety Framework – VIC Government (DOC 138 KB)

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    Equal Opportunity

    Equal Opportunity Policy Example (DOC 92.5 KB)

    Anti-Discrimination Policy Example (DOC 80.0 KB)

    Australia’s anti-discrimination Legislation Links and Overview

    Disability Discrimination and Other Human Rights Legislation Amendment Act 2009

    Age Discrimination Act 2004

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    Financial and Contract Management

    Procurement Policy – State Procurement Board SA Government

    Sustainable Procurement Policy (PDF 289 KB)

    Damn Good Advice for Treasurers (PDF 1.8 MB)

    Authority to Sign Cheques Policy (DOC 68.0 KB)

    Tax File Number Privacy Fact Sheet - Office for the Australian Information Commissioner

    National Standard Chart of Accounts and Data Dictionary - Australian Charities and Not-for-Profit Commission

    The Role of Peak Bodies factsheet - South Australian Council of Social Service (SACOSS) (PDF 112 KB)

    Ethical Fundraising Policy - Institute of Community Directors Australia (DOC 76.0 KB)

    Fundraising for Organisations – SA Government

    Developing a Plan for Financial Sustainability

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    Governance

    Governance and Director Issues

    Governance – Mission Australia

    Tips for governance

    The Code of Good Governance Health check (PDF 282 KB)

    NGO Constitution Template

    Boards, Committees and Governance: the Essential Facts – Our Community (PDF 542 KB)

    Public Officer Responsibilities - Consumer and Business Services

    ORIC Rulebook - Office of the Registrar of Indigenous Corporations (PDF 3.4 MB)

    Board Governance Structure (PDF 1.2 MB)

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    Grant Funding Guidelines

    Guidelines for Grant Funding (PDF 824.1 KB)

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    Human Resources

    Industrial Relations – SA Government

    Code of Ethics – SA Government

    Public Sector Act 2009

    How to Prepare a Skills Matrix for your team Example (PDF 185 KB)

    Employment Conditions and Entitlements In South Australia – Australian Government

    How to Write an Employee Code of Conduct

    What is Bullying in the Workplace?

    Bullying Policy Example (DOC 106.5 KB)

    CEO Recruitment Policy Example (DOC 82.5 KB)

    Family Friendly Policy Example (DOC 85.5 KB)

    Long Service Leave Guideline (DOC 85.0 KB)

    Misconduct Policy Example (DOC 71.5 KB)

    Performance Review Policy Example (DOC 93.0 KB)

    Personal, Carers and Compassionate Leave Policy Example (DOC 96.5 KB)

    Redundancy Policy Example (DOC 72.5 KB)

    Staff Grievances and Dispute Resolution Policy Example (DOC 88.5 KB)

    Staff Recruitment Policy Example (DOC 338.5 KB)

    Unpaid Leave Policy Example (DOC 95.0 KB)

    Staff Induction Policy Example (DOC 75.0 KB)

    Professional Development Policy Example (DOC 89.5 KB)

    Committee Member Induction Checklist

    101 Ways to Recognise your Volunteers (PDF 338 KB)

    Toolkit - Do Volunteers need Training? (PDF 810 KB)

    Volunteer Management Policy Example (DOC 89.5 KB)

    Volunteer Rights and Responsibilities

    Succession Plan template and Guide

    Organisational Chart Template

    Employment Contract Example

    HR-related Employment Documents

    Volunteer Induction Checklist (PDF 268 KB)

    Volunteer Induction and Training Overview (PDF 136 KB)

    Promoting Positive Volunteer and Staff Relations (PDF)

    Induction Checklist

    National Police Check Application - Australian National Character Check

    National Police Check Application - National Crime Check

    Employee Training Register Example

    Treasury Laws Amendment (Enhancing Whistle-blower Protections) Act 2019

    Police Check Register Example (DOCX 28.5 KB)

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    Planning

    Planning types - what do we mean?

    Planning Resources

    Creating a Business Plan

    Action Plan template (DOC 49.0 KB)

    Examples of Business Plan headings (DOC 39.0 KB)

    Annual report example - Multicultural Communities Council of SA

    Example of a Strategic Plan (PDF 418 KB)

    Communication Plan Example (PDF 430.8 KB)

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    Policy and Procedures

    How to write a policy

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    Records Management

    State Records Act 1997

    Freedom of Information Act 1991

    Records Management General Disposal Schedule

    Accessing Information held by Governments and Universities – State Records

    Records Management Policy Example (DOCX 32.8 KB)

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    Risk Management

    Critical Client Incident Checklist (PDF 117.1 KB)

    Critical Client Incident Interpretative Guide (DOC 103.5 KB)

    Client Incident Assessment Table (PDF 117.1 KB)

    Critical Client Report Template (DOC 159.0 KB)

    Risk Management policy template (DOC 223.0 KB)

    Risk Register template (PDF 9 KB)

    How to manage risk - Australian Government

    Fraud Risk Management Policy (DOC 307.0 KB)

    South Australian Police website

    Criminal Code Amendment  - Theft, Fraud, Bribery and Related Offences  Act 2000

    Injury and Accident Policy Example (DOC 301.0 KB)

    Model Safe Environment Policy and Procedure Checklist

    Fraud and Risk Management Policy Example (DOCX 40.2 KB)

    Business Continuity Example (DOCX 46.0 KB)

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    Social Media

    Social Media Policy Example (DOC 102.5 KB)

    Social Media Policy Example

    Media Relations Policy Example (DOC 309.5 KB)

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    Work Health and Safety

    Work Health and Safety Policy Template (DOC 337.5 KB)

    Work, Health and Safety Act

    Injury and Incident Reporting Policy (DOC 301.0 KB)

    The Essential Guide to Work Health and Safety for Volunteers - Safe Work Australia (PDF 297KB)

    Food Safety Standards (PDF 2.78 MB)

    Hot Weather Guidelines (PDF 63KB)

    Responsible Use of Alcohol Policy Example (DOCX 71.2 KB)

    Hot Weather Policy (SafeWork SA)

    Guide to Promoting Health and Wellbeing in the Workplace (PDF 2.4 MB)

    COVID-19 Declarations and Directions

    COVID -19 website – SA Government

    National COVID-19 Guide for Workplaces

    Office Hygiene Protocols South Australia

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    Page last updated : 12 Aug 2021

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