Department of Human Services

Information for families and friends of the people we support 27 March 2020

Information for families and friends of the people we support

Update as at Friday 27 March 2020

Thank you to the families and friends of those we support in DHS Accommodation Services for your understanding around our necessary response to the COVID-19 situation.

We will hold an online forum electronically with families and friends shortly and will contact you with details and a link to join in.

Here is an update on the impacts of the current situation for those we support.

The current situation

  • Social distancing measures now underway will be in place indefinitely
  • These measures are to help protect the health of the people we support, our staff and you, and keep everyone safe
  • We will continue to review the requirements across Accommodation Services and provide updates on this page if things change

Our staff response

  • Staff have protocols around COVID-19 to follow if they or the people they support are potentially exposed to the virus
  • There is also a process around social distancing to follow in the houses which details what is okay to do, and what is not okay to do
  • We know some people we support will still pursue their own choices, so Area Managers are recording their alternate choices and the efforts made to explain the situation to the person, and offer alternative activities or outings

You can continue to stay in touch

  • Staying in contact with your family member or friend is important for both them and you
  • We know that some of you are connecting with them by phone or using technology like FaceTime or video calls which is terrific and we encourage this to continue (each house has an iPad)

How to contact us and stay informed

  • If you need to get in touch with us, please phone 1800 952 962 and press 3 (Monday to Friday, 9.00 am to 5.00 pm excluding public holidays)
  • You can also email us at
  • The latest information for family members and friends is available on this Accommodation Services family update webpage
  • Alerts and advice regarding COVID-19 are available on the SA Health website and Australian Government website

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Page last updated : 12 Aug 2020

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