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Information for families and friends of the people we support 28 July 2021

Information for families and friends of the people we support

Update as at 28 July 2021

Continuity in service delivery

In 2020, we committed to becoming a fully registered NDIS provider, enabling us to continue providing Accommodation Services on an ongoing basis. This was positive news, providing greater certainty for your family member or friend supported by Accommodation Services. Implementation of processes and activities for service sustainability are now well underway.

Activities to allow Accommodation Services to be sustainable in the future have meant we have provided a great deal of information and communications to you in 2021.

This has included:

  • asking you to consider the introduction of Service Agreements for NDIS participants, and
  • taking part in audits against the NDIS Quality and Safeguarding Framework.

Consent processes for first and second dose COVID-19 vaccinations added to the consents we sought from you.

Setting up the organisation as a fully registered NDIS provider with sustainable systems and structures into the future means we will continue to provide you with information, and in some cases, seek consent for service changes in the future. This important work means your family member or friend will have continuity in their service delivery in the future.

Client fee review

A review of Client Fees has been underway in 2021, as we outlined to you earlier in the year.

Client Fees are the items and services supporting everyday living, where payment has been coordinated by DHS.

Examples of these items and services include:

  • food
  • furniture
  • electricity
  • telephone bills.

Likely your family member or friend pays for these items through their Disability Support Pension.

Currently there are 17 different fee schedules across our service. This means people pay different amounts for Client Fee items.

Objectives of the review include the introduction of a fee schedule developed in consultation with clients and families to make paying for items and services simpler and fairer.

Family forums to discuss client fees

Three forums have been set up to support you, to enable all families and guardians to hear more about the review process, and to provide an opportunity for you to voice your views on items and services that should be included or excluded within Client Fees.

For the first time since 2019 there will be opportunities to attend an in-person forum. All forums will cover the same content, so you only need to attend once. The webinar option will also be recorded and available on our website to view at a suitable time for you, if you are not able to attend any of the following times:

Family Forum Metro South

Friday 20 August 2021 from 11:30 am to 12:30 pm
Flinders Room, Tonsley Hotel, 1274 South Road, Tonsley

Please RSVP by phoning 1800 952 962 (press 3) or emailing

Family Forum Metro North

Monday 23 August 2021 from 11:30 am to 12:30 pm
Starlight Room, Sfera’s Park Centre, 191 Reservoir Road, Modbury

Please RSVP by phoning 1800 952 962 (press 3) or emailing

Family Forum Webinar

Tuesday 24 August 2021 from 2.00 pm to 3.00 pm
Link to enter the Zoom meeting

Please check your letter for the Zoom passcode, or phone us on 1800 952 962 (press 3)

Information from Accommodation Services over the next 6 months

You can expect to hear more from us about the following activities in 2021:

  • Stage 2 of the Audit against NDIS Quality and Safeguarding Framework
  • Introduction of Service Agreements for those funded by Disability Support for Older Australians (previously known of Continuity of Support)
  • Changes to restrictive practices laws in South Australia and what that means for people supported by Accommodation Services
  • Changes to the Supported Independent Living rosters

You are receiving this message based on your listed, preferred communications method. If that does not represent the way you now prefer to receive information, or you have any questions about the information included in this letter, please phone 1800 952 962 (and press 3).

Joe Young
Executive Director
Disability Services

Muriel Kirkby
Disability Services

How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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Page last updated : 12 Aug 2021

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