Contact us: +61 8 8226 8800

Department of Human Services

Kangaroo Island fire recovery

From 20 December 2019, fires occurred on Kangaroo Island during catastrophic conditions.

For emergency relief or recovery support, you can attend the recovery centre.

You are also welcome to access support and assistance from the Lobethal Recovery Centre.

Recovery centre

A recovery centre is open for people affected by the fires on Kangaroo Island.

Community Health Centre
12 Jubilee Avenue
Parndana

Phone: 0438 861 215

Recovery centre opening hours

Monday to Friday: 9.00 am - 5.00 pm
Saturday: 10.00 am - 4.00 pm
Sundays and public holidays: closed

Kangaroo Island community recovery

On Tuesday 4 February 2020, community leaders from Kangaroo Island, alongside government and non-government representatives gathered to discuss the first steps in recovering from the fires.

Kangaroo Island community-led recovery workshop - February 2020   (PDF 1.1 MB)

The recovery effort will be led and owned by the people of Kangaroo Island. It will be a long process, but one that includes the community’s input at each step. The community will be strongly supported by local and state government.

To stay informed about opportunities to contribute, please continue to visit this page, where updates and newsletters are regularly posted. You can also contact the Local Recovery Team or call Community Recovery Officer Jennifer Trethewey, phone 0427 594 220

There is also a closed Facebook group for Kangaroo Island residents. To join, visit the SA Recovery Facebook page, then select 'Groups' in the left menu. ​

We want to hear from you about any needs or ideas you may have, to ensure the community recovery process is effective and can achieve the best outcomes for you.

Recovery Hotline and Local Coordinator

Recovery Hotline and Local Coordinator

Local Recovery Coordinator

Mike Williams, who ably led the crucial early relief and recovery on Kangaroo Island, has returned to his role as Executive Director, National Parks and Wildlife Service in the Department for Environment and Water.

The hard work Mike put into these first 12 weeks of recovery on the Island is acknowledged and applauded.

Deputy Director of the State Recovery office, Mark Stratton, is on Kangaroo Island managing the transition between Mike’s departure and a permanent appointment.

Please contact Community Recovery Officer Jennifer Trethewey on 0427 594 220 with any questions or feedback in the meantime.  ​

Events

Events

In light of COVID-19 (Coronavirus) being declared a pandemic we are altering our approach around future public gatherings until otherwise advised.

We want to hear from you about any needs or ideas you may have, to ensure the community recovery process is effective and can achieve the best outcomes for you.

To share your local ideas and suggestions:

Recovery Centre pop-ups and listening posts

Due to decreased visits, the pop-up Recovery Centres have closed. The listening posts with local recovery officers will finish up Monday 23 - Wednesday 25 March at the following locations:

  • Western District Football Club: Monday 23 and Wednesday 25 March 4.00 pm - 7.00 pm
  • Vivonne Bay Café: Tuesday 24 March 11.00 am - 2.00 pm

If you are unable to visit in person, you can contact the Parndana Recovery Centre directly on 0438 861 215.

Weekly Community Information Sessions

The weekly community information sessions are currently on hold. This information will be updated when they resume.

Weekly Community Information Sessions flyer (PDF 228.1 KB)

Kangaroo Island contacts

Kangaroo Island contacts

Children's wellbeing

Back to school, uniforms, etc.

Kangaroo Island Community Education (KICE)
Phone 8559 6068

Kangaroo Island Children's Services
Phone 8553 2436

Mental health and wellbeing

Emergency support - phone Lifeline on 13 11 14

Support from regional counsellors - phone 1300 032 186

Counselling services and advice for coping after a distressing event (in several languages, including Easy Read)

Children's Coping Skills (resilience) - Parent Easy Guide

Agriculture and wildlife

Get help to rebuild fencing

BlazeAid
Email Blazeaid.kangarooisland@gmail.com
Phone 0427 616 323

Wire wrapper - for rolling up burnt fences (Agriculture KI)
Email admin@agki.com.au
Phone 0428 716 330

Kangaroo Island Plantation Timbers fencing policy and FAQ (PDF 566.0 KB)

Fodder donation/administration

Livestock SA
Phone 8297 2299
Email admin@livestocksa.org.au

Natural Resource Management

KI Bushfires Recovery - Natural Resources Kangaroo Island
Phone 8553 4444

National Parks and Wildlife Service (NPWS)
Phone 8553 4444 or Flinders Chase National Park on 8553 4450

Wildlife, injured

KI Wildlife Network
Phone 0477 334 898

Dangerous tree removal

National Parks and Wildlife Service
Phone 8553 4444

Landholders who would like dangerous trees felled or removed are encouraged to contact one of the following contractors, who have expressed an interest in undertaking this work:

  • Leon Wilson Tree Removal – (08) 8553 0103 (Kangaroo Island based)
  • Mechanical Vegetation Solutions – contact Paul on 0409 770 908 (currently undertaking work on Kangaroo Island)
  • Project Green Group – contact Steven McKenney on 0412 380 110 (will mobilise to the island if enough work is available)

Landholders will need to directly negotiate with the contractors costs associated with tree felling and removal.

Finances

Rural business financial counselling

Rural Business Support
Phone 8364 2577

Business advice from Business SA
Phone 8300 0000

KI Business and Brand Alliance

Centrelink

Centrelink - Commonwealth Department of Human Services

Employment support

Loss of income, workforce displacement and retraining

Adelaide Training & Employment Centre
Maria Morgan
Phone 0401 917 647
Email MariaM@atec.asn.au

Employment support and recruitment

Workskil
Monique Hayward
Phone 8566 6102 or 0432 901 864

Volunteering

You may want to volunteer your time and skills to help others

Telstra

General enquiries

Telstra - bushfire support
Phone 13 22 00 or Telstra Business on 13 2000

Use payphones for free

The Telstra payphone network around the country is currently free for local, national and standard mobile calls. Telstra will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.

People affected by fires

Anyone affected by fires, including people who have lost their houses, can register for a Telstra assistance package. Phone 13 22 03.

CFS volunteers

Telstra is offering to cover the cost of volunteer firefighter’s mobile phone bills over December and January. To register for this, phone 13 22 03.

Local Council

Kangaroo Island Council
Phone 8553 4500

Household waste and bin collection

Some kerbside collections may be affected by fire damage and road closures.

You can take waste to the Kangaroo Island Resource Recovery Centre (KIRRC), 1207 North Coast Road, 9.30 am to 4.30 pm, open 7 days.

During the recovery period the Fleurieu Regional Waste Authority will provide free replacement of kerbside bins that were damaged in the fires.

Phone Fleurieu Regional Waste Authority on 8555 7405

South Australian Accommodation and Tourism

SA Tourism Commission (SATC)

Kangaroo Island Tourism, Food, Wine and Beverage Association

SA Bushfire Appeal

SA Bushfire Appeal

The South Australian government has launched the SA Bushfire Appeal to raise funds for people directly affected by bushfires in Cudlee Creek and on Kangaroo Island.

Every contribution, no matter how big or small, can make a difference to those most affected by this tragedy.

Donate now

SA Bushfire Appeal poster (PDF 824.0 KB)

Applying for financial assistance

If you have been directly affected by the fires in Cudlee Creek or on Kangaroo Island, you may be able to receive financial assistance from the SA Bushfire Appeal. You do this by making an application to the State Emergency Relief Fund (SERF).

Apply online

Questions about applications

Contact the Executive Officer, State Emergency Relief Fund Committee

Phone 8226 8966 (Monday to Friday 9.00 am to 5.00 pm)
Email State Emergency Relief Fund

Grants and financial assistance

Grants and financial assistance

You may be eligible for grants and other financial assistance.

Agricultural losses

Agricultural losses

PIRSA is assessing agricultural losses at Cudlee Creek and Kangaroo Island.

A 24-hour hotline number is available for animal owners seeking urgent assistance and information.

Phone 1800 255 556
Visit the PIRSA website

Bushfire-affected animal carcasses

The Environmental Protection Authority (EPA) and PIRSA provide advice on waste management, including the disposal of animal carcasses.

EPA guidance on safe disposal of animal carcasses on Kangaroo Island

EPA guidance on safe disposal of animal carcasses on Kangaroo Island (PDF 289.3 KB)

EPA guidance on preferred methods of disposal, taking into account local water supplies, and your insurance

EPA advice on livestock disposal. Phone 8204 2004

PIRSA Hotline - Assessment Request. Phone 1800 255 556 (24 hours)

Wildlife - how to help

Wildlife - how to help

Koalas and other wildlife affected by fires on Kangaroo Island must be managed locally and not removed from the island.

Once animals leave the island, they cannot come back.

If you find injured wildlife

Phone SAVEM (South Australian Veterinary Emergency Management) on 0477 055 233
Email info@savem.org.au

Kangaroo Island Wildlife Network emergency number: 0477 334 898

How to help KI wildlife

Community Newsletters

Community Newsletters

Kangaroo Island Fire Recovery Newsletter #4 - 23 March 2020 (PDF 834.0 KB)

Kangaroo Island Fire Recovery Newsletter #3 - 6 March 2020

Kangaroo Island Fire Recovery Newsletter #3 - 6 March 2020 (PDF 1.7 MB)

Kangaroo Island Fire Recovery Newsletter #2 - 24 February 2020

Kangaroo Island Fire Recovery Newsletter #2 - 24 February 2020 (PDF 1.2 MB)

Kangaroo Island Fire Recovery Newsletter #1 - 13 February 2020

Kangaroo Island Fire Recovery Newsletter #1 - 13 February 2020 (PDF 487.9 KB)


Kangaroo Island Community Newsletter #15 - 22 January 2020

Kangaroo Island Community Newsletter #15 - 22 January 2020 (PDF 1022.6 KB)

Kangaroo Island Community Newsletter #10 - 14 January 2020

Kangaroo Island Community Newsletter #10 - 14 January 2020 (PDF 137.0 KB)

Kangaroo Island Community Newsletter #9 - 12 January 2020

Kangaroo Island Community Newsletter #9 - 12 January 2020 (PDF 293.7 KB)

Kangaroo Island Community Newsletter #8 - 10 January 2020

Kangaroo Island Community Newsletter #8 - 10 January 2020 (PDF 205.8 KB)

Kangaroo Island Community Newsletter #7 - 8 January 2020

Kangaroo Island Community Newsletter #7 - 8 January 2020 (PDF 178.3 KB)

Kangaroo Island Community Newsletter #6 - 7 January 2020

Kangaroo Island Community Newsletter #6 - 7 January 2020 (PDF 184.7 KB)

Kangaroo Island Community Newsletter #5 - 2 January 2020

Kangaroo Island Community Newsletter #5 - 2 January 2020 (PDF 929.8 KB)

Kangaroo Island Community Newsletter #4 - 1 January 2020

Kangaroo Island Community Newsletter #4 - 1 January 2020 (PDF 1.3 MB)

Kangaroo Island Community Newsletter #3 - 29 December 2019

Kangaroo Island Community Newsletter #3 - 29 December 2019 (PDF 179.2 KB)

Australia Post

Australia Post

Deliveries have been affected in many postcodes.

Parcels addressed to properties in the affected region are being held in the Kingscote Post Office.

All Post Offices on Kangaroo Island are open.

Aboriginal heritage risk management

Aboriginal heritage risk management

Aboriginal heritage is protected – even after bushfire

Aboriginal heritage sites, objects and remains in South Australia are protected under the Aboriginal Heritage Act 1988, including after bushfire events. While bushfire may impact or obscure Aboriginal heritage, it can also result in greater visibility of Aboriginal sites in the landscape.  Post-fire erosional processes can affect the integrity of known or undiscovered Aboriginal sites.

If you need to:

  • undertake ground disturbance
  • clear fire breaks
  • back burn

you should first submit an online search request via Taa wika to manage any risk of impact to reported or determined Aboriginal sites : https://taawika.sa.gov.au/public/home

Contact to discuss Aboriginal heritage issues in fire impacted regions

Cudlee Creek and Kangaroo Island

Matt Schlitz
Principal Heritage Officer
Aboriginal Affairs and Reconciliation
Department of the Premier and Cabinet

Level 16, 30 Wakefield Street, ADELAIDE SA 5001
GPO Box 2343
ADELAIDE SA 5001
Phone: 08 8303 0752
Email: matthew.schlitz@sa.gov.au

You can also visit the Department of Premier and Cabinet (DPC) website Phone Aboriginal Affairs and Reconciliation on 1800 127 001 Email: DPC-AAR.HeritageSites1@sa.gov.au

SA Power Networks

SA Power Networks

Faults and emergencies
phone 13 13 66
SA Power Networks

Water supply

Water supply

People who are SA Water customers

If you are experiencing mains water outages, phone the SA Water Customer Care Centre on 1300 729 283.

Water Replenishment (as a result of preparing for, or fighting, fires)

If the CFS has used your water to fight fires, please:

  1. complete the KI Essential Water Replenishment Form (PDF 132.3 KB)
  2. email the form to CFS Essential Water Replenishment at KIRavineIMT@eso.sa.gov.au.

If you have questions, or need support with water supply, call CFS Essential Water Replenishment on 8553 4446.

Kangaroo Island water replenishment process. 
  Process 1. Essential water replenishment process
  1 Landowners call CFS. phone 8553 4446
  2 CFS complete form 2 – essential water replenishment request form
  3 Approved and sent to servicecontinuity@sawater.com.au. Maximum 9000 L. Escalation issue to contact Tania Davis phone 0409 886 723
  4 SA water provides approval and coordinate delivery through local Carters/ADF
  5 Water filling point will be at Hog Bay Road, Stand Pipe between 7.00 am and 7.00 pm. Water issued by SA Water personnel (community support) upon SA Water approval.
  Process 2. Private water request process
  1 Land owners contact local water carters
  2 Local water carters shall submit all request forms to servicecontinuity@sawater.com.au. Escalation issue to contact Tania Davis phone 0409 886 723.
  3 SA Water provides approval and coordinate delivery to local carters/ADF. Maximum 9000 L.
  4 Water filling point will be at hog Bay Road stand pipe between 7.00 am and 7.00 pm. Water issued by SA Water personnel (community support) upon SA Water approval.
  Process 3. Local land owners with an existing arrangement with council can source water via existing means to volume of 1,500 Litres. End.

Rainwater

Information on bushfires and rainwater quality

In light of COVID-19 (Coronavirus) being declared a pandemic we are altering our approach around future public gatherings until otherwise advised.

We want to hear from you about any needs or ideas you may have, to ensure the community recovery process is effective and can achieve the best outcomes for you.

To share your local ideas and suggestions:

Recovery Centre pop-ups and listening posts

Due to decreased visits, the pop-up Recovery Centres have closed. The listening posts with local recovery officers will finish up Monday 23 - Wednesday 25 March at the following locations:

  • Western District Football Club: Monday 23 and Wednesday 25 March 4.00 pm - 7.00 pm
  • Vivonne Bay Café: Tuesday 24 March 11.00 am - 2.00 pm

If you are unable to visit in person, you can contact the Parndana Recovery Centre directly on 0438 861 215.

Weekly Community Information Sessions

The weekly community information sessions are currently on hold. This information will be updated when they resume.

Weekly Community Information Sessions flyer (PDF 228.1 KB)

Page last updated : 27 Mar 2020

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