Department of Human Services

Start of main content.

Our Journey to Safety and Wellbeing - Family resource in plain text

Families working with child and family support services.

Stages of Initial Assessment

Worries are raised

Someone is worried about your family and children’s safety.

Referral is made

A referral is made to connect your family to the right support service to help keep your children safe at home.

Connected to child and family support service

A child and family support service is found to match your needs.

After Initial Assessment

First Visit

Start working with the child and family support service (CFSS)

Your worker talks with you about your children’s safety and wellbeing, how they can support you, and about your involvement with the service. They listen to your story, strengths, worries and hopes.

End of Third Visit

Safety plan developed

A written plan is made for the immediate things that need to happen to ensure your children and family are safe.

Back to top

Within 6 Weeks

Family snapshot completed

Some short questions are asked to help us make sure our service is working for you, and to understand what might help other families in the future. Your information will be kept confidential.

Within 6 to 8 Weeks

Assessment completed

Your worker talks with you about your family’s current situation to identify strengths, and areas where support is needed to make changes.

Case plan developed

A plan is created with you on how we will work together on steps to achieve goals to make sure your children and family are safe and well.

Back to top

Ongoing

Case plan implemented

Your worker meets regularly with you to work on your case goals, through problem-solving, connecting you to other services and community support, working with your strengths and celebrating progress. Your plan will be updated as you make progress or when your needs change.

End of Support Journey

Follow-up family snapshot completed

Some short questions are asked again to check that our services are working for you, and to help us plan services for other families in the future.

Closure and Summary

Case closure summary completed. Closure and connections to community.

At the end of our time together, we reflect on the progress you and your family have made, and make sure you are connected to any other helpful services or community supports to maintain positive changes.

Back to top

Page last updated : 09 Sep 2022

This site is licensed under a Creative Commons Attribution 4.0 Licence. © Copyright 2021 DHS .[sm v5.5.6.6]