Department of Human Services

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STARservice Resources

These resources provide examples of best practice  to help community organisations completing the STARservice development tool or undergoing Australian Service Excellence Standards (ASES) accreditation.

Resources are arranged under the five areas of STARservice development:


Strategic Planning


Risk Management


Work Health and Safety

Valued Employees and Volunteers

Human Resources policies from the Institute of Community Directors Australia

Example templates for you to consider.

Volunteer Management

Induction and Training


Environmentally Responsible

Accessing a Variety of Income Streams

Financial Management

Long-term Sustainability

Positive and Welcoming

Equal Opportunity

Communication and Community Engagement

Feedback and Complaints

Safe for All

Safe Environment

Records Management

Page last updated : 27 Jul 2022

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