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Department of Human Services

Accommodation update

The introduction of the National Disability Insurance Scheme (NDIS) has led to the State Government considering the future of accommodation services provided by the Department of Human Services (DHS). This has been done in consultation with clients, their families, staff and the disability sector.

The department is prioritising support for clients, families and staff to transition to the new NDIS environment and will be a provider to choose from while the NDIS matures​.

The department will work with clients and families to explore the choices available to them and will support them in their choices, including moving to another provider in the non-government sector.

Accommodation Services is now transforming its service, including a re-shape of its structure and a review of systems, processes and practices to improve its services and engage with clients and families. This will also ensure that Accommodation Services offer a quality service that operates effectively in line with the NDIS while also supporting the growth of the NGO sector.

We will keep you updated here as next steps arise.

If you have questions or would like to provide feedback, please email us at or phone 1800 952 962.


Co-designing the transition of Accommodation Services - a summary of the consultation by The Australian Centre for Social Innovation (TACSI) (PDF 7.2 MB).

"The Little Story of Good Living.” (PDF 5.4 MB)

Principles Checklist

Accommodation Services Employee Engagement Strategy (PDF 591.2 KB) developed during a two-month consultation with staff by OzTrain.

Actions Responding to Staff Consultation   (PDF 961.9 KB)

Resulting Indicative Timeline of Activities (train diagram) (PDF 861.6 KB)

Accommodation Services Draft Strategic Plan 2019–2020

Page last updated : 04 Dec 2019

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