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Information for families and friends of the people we support Tuesday 9 August 2022

Information for families and friends of the people we support

Update as at 9 August 2022

Review into Transition to Home – 27 actions for improvement underway

In April 2022, the Minister for Human Servicers, Hon Nat Cook MP, announced a review of the Transition to Home (T2H) service. The purpose of the review was to ensure that the Transition to Home service is able to provide the best standard of support for its clients. Past and current clients, their families and decision-makers and staff were invited to participate in the review process.

The independent review, undertaken by Associate Professor Christine Dennis has been completed and you can read the final Review into Transition to Home report (PDF 717.4 KB).

In a positive outcome, the report confirms that no NDIS Practice Standards were rated as ‘Not Met’. However, some key standards were rated as ‘Partially Met’, indicating that more work is needed to improve the service.

DHS welcomes the report and will work closely with Wellbeing SA and Local Health Networks to make continuous improvements to T2H service. We have identified 27 actions we can take to improve governance, quality management and clinical operations. We are committed to promoting a safe environment so that all our clients can feel safe and comfortable and at home. We take allegations of care concerns very seriously and all complaints are investigated.

DHS has already made changes to T2H following the recommendations of the Health and Community Services Complaints Commissioner in his report released earlier this year. This follows significant reforms to our disability services in recent years, including introducing a Zero Tolerance to Abuse and Neglect Strategy as part of a new Quality, Practice and Safeguarding Framework.

If you have any feedback about T2H, please let us know to help us improve. We have several options to make giving feedback easy, including making anonymous reports. Visit our complaints and feedback page to learn more and provide your feedback.

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How to contact us

If you have any queries about your family member or friend, you can:

If you know another family member or friend who would like to receive this e-newsletter, please encourage them to sign up via th DHS website or phone 1800 952 962.

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Page last updated : 09 Sep 2022

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