Contact us: +61 8 8226 8800

Department of Human Services

Kangaroo Island fire recovery

From 20 December 2019, fires occurred on Kangaroo Island during catastrophic conditions.

For emergency relief or recovery support, you can attend the recovery centre.

You are also welcome to access support and assistance from the Lobethal Recovery Centre.

Recovery centre

A recovery centre is open for people affected by the fires on Kangaroo Island.

Community Health Centre
12 Jubilee Avenue
Parndana

Phone: 0438 861 215

Open 7.00 am to 7.00 pm every day.

Recovery Hotline and Local Coordinator

Recovery Hotline and Local Coordinator

Phone 1800 302 787 if you have been affected by the fire and need information and support.

Visit the Parndana Recovery Centre to access services, or contact the relevant lead agency.

Local Recovery Coordinator

Mike Williams was appointed Local Recovery Coordinator for the Kangaroo Island fires on 5 January 2020.

He will work closely with the affected community to help understand their recovery needs and identify what additional supports are required.

You can contact Mike Williams, Local Recovery Coordinator on 0418 818 522, and also Jennifer Tretheway, Local Recovery Officer on 0427 594 220.

Events

Events

Recovery Centre pop-ups

In addition to the existing Parndana Recovery Centre, pop-up Recovery Centres will be open each week at various locations:

  • Western District Football Club: Mondays and Wednesdays 4.00 pm - 7.00 pm
  • Vivonne Bay Café: Tuesdays 11.00 am - 2.00 pm

If you are unable to visit in person, you can contact the Parndana Recovery Centre directly on 0438 861 215.

Listening posts

Local Recovery Coordinator Mike Williams, and Community Recovery Officer Jennifer Trethewey, will be at the various Recovery Centres each week to meet with you, listen, and share what they know.

  • Parndana Recovery Centre: Wednesdays 3.00 pm – 5.00 pm
  • Western Districts Football Club: Mondays 4.00 pm - 6.00 pm
  • Vivonne Bay Café: Tuesdays 12.00 pm - 2.00 pm

Weekly Community Information Sessions

The weekly community information sessions are currently on hold. This information will be updated when they resume.

Weekly Community Information Sessions flyer (PDF 228.1 KB)

Kangaroo Island contacts

Kangaroo Island contacts

Children's wellbeing

Back to school, uniforms, etc.

Kangaroo Island Community Education (KICE)
Phone 8559 6068

Kangaroo Island Children's Services
Phone 8553 2436

Mental health and wellbeing

Emergency support - phone Lifeline on 13 11 14

Support from regional counsellors - phone 1300 032 186

Counselling services and advice for coping after a distressing event (in several languages, including Easy Read)

Children's Coping Skills (resilience) - Parent Easy Guide

Agriculture and wildlife

Get help to rebuild fencing

BlazeAid
Email Blazeaid.kangarooisland@gmail.com
Phone 0427 616 323

Wire wrapper - for rolling up burnt fences (Agriculture KI)
Email admin@agki.com.au
Phone 0428 716 330

Kangaroo Island Plantation Timbers fencing policy and FAQ (PDF 566.0 KB)

Fodder donation/administration

Livestock SA
Phone 8297 2299
Email admin@livestocksa.org.au

Natural Resource Management

KI Bushfires Recovery - Natural Resources Kangaroo Island
Phone 8553 4444

National Parks and Wildlife Service (NPWS)
Phone 8553 4444 or Flinders Chase National Park on 8553 4450

Wildlife, injured

SAVEM (South Australian Veterinary Emergency Management)
Phone 0477 055 233
Email info@savem.org.au

KI Wildlife Network
Phone 0477 334 898

Dangerous trees, assessment and removal

National Parks and Wildlife Service
Phone 8553 4444

Finances

Rural business financial counselling

Rural Business Support
Phone 8364 2577

Business advice from Business SA
Phone 8300 0000

KI Business and Brand Alliance

Centrelink

Centrelink - Commonwealth Department of Human Services

Insured Properties

Information for owners of insured properties

Employment support

Loss of income, workforce displacement and retraining

Adelaide Training & Employment Centre
Maria Morgan
Phone 0401 917 647
Email MariaM@atec.asn.au

Employment support and recruitment

Workskil
Monique Hayward
Phone 8566 6102 or 0432 901 864

Volunteering

You may want to volunteer your time and skills to help others

Telstra

General enquiries

Telstra - bushfire support
Phone 13 22 00 or Telstra Business on 13 2000

Use payphones for free

The Telstra payphone network around the country is currently free for local, national and standard mobile calls. Telstra will also be allowing free use of the Telstra Air Wi-Fi network at locations where payphones are equipped to provide this.

People affected by fires

Anyone affected by fires, including people who have lost their houses, can register for a Telstra assistance package. Phone 13 22 03.

CFS volunteers

Telstra is offering to cover the cost of volunteer firefighter’s mobile phone bills over December and January. To register for this, phone 13 22 03.

Local Council

Kangaroo Island Council
Phone 8553 4500

Household waste and bin collection

Some kerbside collections may be affected by fire damage and road closures.

You can take waste to the Kangaroo Island Resource Recovery Centre (KIRRC), 1207 North Coast Road, 9.30 am to 4.30 pm, open 7 days.

During the recovery period the Fleurieu Regional Waste Authority will provide free replacement of kerbside bins that were damaged in the fires.

Phone Fleurieu Regional Waste Authority on 8555 7405

South Australian Accommodation and Tourism

SA Tourism Commission (SATC)

Kangaroo Island Tourism, Food, Wine and Beverage Association

Grants and financial assistance

Grants and financial assistance

Downloadable quick reference summary of all grants currently available: Kangaroo Island Fire Recovery Grants (PDF 698.9 KB)

If you need help with financial decisions after a bushfire, visit the moneysmart.gov.au dealing with natural disasters website for advice.

Concessional loans for small businesses, primary producers and non-profit organisations

A concessional loan of up to $500,000 is available to support eligible businesses to restore and replace assets and property that have been significantly damaged in the fires.

Visit the Supporting Business in South Australia website to learn more about eligibility criteria and to apply.

Phone 1300 142 820
Email DIS.SmallBusiness@sa.gov.au

This loan is provided under the jointly funded Commonwealth–State Disaster Recovery Funding Arrangements.

Regional Tourism Bushfire Recovery Grants - Regional Events

On 11 February 2020, the Government announced the Regional Tourism Bushfire Recovery Grants program, a $10 million grants program which has been drawn from the Bushfire Recovery Fund.  The grants program is part of the Government’s $76 million tourism recovery package to protect jobs, small businesses and local economies by helping to get tourists travelling into bushfire affected regions.

Austrade will administer the program, which has been developed in consultation with the National Bushfire Recovery Agency.

The Regional Tourism Bushfire Recovery Grants program includes two funding streams which together will support events, concerts, festivals and visitor attractions in fire-affected regions to assist with recovery efforts and encourage international and domestic visitors back to the regions.

Stream 1: will support smaller-scale events. You may apply for more than one grant in this stream, up to a total value of $30,000 per applicant. Applications for Stream 1 close 5pm (AEDT) Friday, 20 November 2020.

Stream 2: will support larger events and/or other visitor attractions such as art installations and tourist walks. Funding will take account of bushfire and tourism impacts for different regions. Applications for Stream 2 close 5pm (AEDT) Friday, 20 March 2020.

For more details, see the Austrade website.

Re-establishment Grants up to $10,000 for Bushfire Residents

Eligible South Australians who:

  • are uninsured, and
  • have had their principal residence (their home) damaged by bushfire

can apply for grants of up to $10,000 to help them re-establish their homes.

The payments can be used to help repair bushfire-damaged homes or replace essential household items.

The payments are available only to those persons who meet the following criteria:

  • Their primary residence has been damaged
  • They meet an income test
  • Their losses are not being met by insurance, compensation or other assistance measures
  • They are owner-occupiers (for the structure/dwelling component of the grant)
  • They are owner-occupiers or tenants (for the essential household and personal item component of the grant).

Assistance is being provided under the jointly funded Commonwealth-State Disaster Recovery Funding Arrangements. The SA Housing Authority will administer the grants under its Emergency Relief arrangements.

To discuss your eligibility

Visit or phone the Assessment Team at the Parndana Recovery Centre, 12 Jubilee Avenue.

Phone 0438 861 215 during Recovery Centre hours.

Personal Hardship Emergency Grants

South Australians directly affected by the Kangaroo Island fires can apply for a one-off emergency grant to assist with immediate, temporary relief. The Personal Hardship Emergency Grant of up to $700 per family, or $280 per adult, can be used for whatever you need, but is intended to pay for essential items like food, toiletries, clothing and medication.

To apply:

This assistance is provided through the jointly-funded Commonwealth–State Disaster Recovery Funding Arrangements.

Financial assistance from the SA Bushfire Appeal

If you have been directly affected by the fires in:

  • Cudlee Creek
  • Kangaroo Island

you may be able to receive financial assistance from the SA Bushfire Appeal.

Make an application to the State Emergency Relief Fund.

Recovery grants for small business

A grant of up to $50,000 is available for eligible small businesses affected by bushfires for costs associated with clean-up, restoration and rebuilding.

The grant is designed to assist with the immediate costs of beginning to rebuild and recover.

Visit the Supporting Business in South Australia website to learn more about eligibility criteria and to apply.

Phone the SA Department for Innovation and Skills on 1300 142 820
Email DIS.SmallBusiness@sa.gov.au

This grant is provided under the jointly funded Commonwealth–State Disaster Recovery Funding Arrangements.

Recovery grants for primary producers

A grant of $75,000 is available for eligible primary producers affected by the bushfires.

The grant is designed to assist with the immediate costs of beginning to rebuild and recover and is provided under the jointly funded Commonwealth–State Disaster Recovery Funding Arrangements (DRFA).

Visit the PIRSA website for eligibility criteria and to apply

Phone the PIRSA Recovery Hotline on 1800 931 314

Indigenous Business Australia (IBA) Bushfire Crisis Support

To assist its business finance and home loan customers directly affected by the fires, IBA may provide the following support:

  • Temporary suspension of loan repayments
  • Access to a $2,000 bushfire crisis grant to cover immediate needs
  • Assistance with making insurance claims
  • Further assistance for business customers to be assessed on an individual basis.

To discuss your eligibility, phone IBA on 1800 064 800

Indigenous Business Australia (IBA) Bushfire Crisis Support

Disaster Recovery Allowance

The Disaster Recovery Allowance is a short-term payment to help you if a declared disaster directly affects your income. It is payable for a maximum of 13 weeks from the date you lose your income.

The Department of Human Services website has more information on the Disaster Recovery Allowance, including eligibility criteria.

Disaster Recovery Payment

The Australian Government Disaster Recovery Payment is a one-off payment to help you if a declared disaster significantly affects you.

If you’re eligible you will get $1,000 per adult and $800 for each child under 16 years of age.

The Department of Human Services website has more information on the Disaster Recovery Payment, including eligibility criteria.
Phone 180 22 66

Red Cross Emergency Grants

Red Cross Emergency Grants are available for bushfire-affected people in financial hardship. These include:

  • Emergency grant for people who have lost their homes
  • Injury grant for people who were hospitalised due to the fires
  • Primary residence repair grant for home owners whose homes have been structurally damaged.

Grants will be open until 30 April 2020.

Please see the Red Cross website for more information and steps on how to apply.

St Vincent de Paul Society (Vinnies) Drought Community Support Initiative

If you are doing it tough because of drought, you may be entitled to receive a one-off payment of $3,000 funded by the Australian Government’s Drought Community Support Initiative Round 2 (DCSI).

You must be:

  • a farmer, farm worker or farm supplier/contractor
  • over 18
  • an Australian citizen or permanent resident
  • living or working in an eligible Local Government Area (LGA).

St Vincent de Paul Society (Vinnies) Drought Assistance

St Vincent de Paul Society (Vinnies) Disaster Recovery Assistance

If you have been affected by the fires and:

  • lost property
  • lost vehicles, machinery or stock
  • had damage to out-buildings/sheds

you may be eligible for the Australian Government Disaster Recovery Payment.

Disaster Recovery Assistance online form
Phone 13 18 12 and choose option 2.

Salvation Army Bushfire Recovery Grants

Phase one of Salvation Army Bushfire Recovery Grants are available for bushfire-affected people in financial hardship. The grants include:

  • Hardship Recovery Grant
  • Significant-Loss Grant
  • Total Loss of Residence Grant.

The assessment is based on your needs, and includes financial, practical, emotional and spiritual support.

Phone 1300 662 217
Email sal.disaster@salvationarmy.org.au
Salvation Army website

Australian Banks

We are aware of the following banks that are offering assistance to their customers. Please get in touch or go online for further information.

Tax implications

For income tax implications related to receiving grants, contact the Australian Taxation Office.

Tax relief and administration fees waived for those affected

The SA Government is providing tax relief measures and waiving fees and charges for people affected by the bushfires.

These include:

  • Tax relief for the stamp duty payable on the purchase of replacement properties and motor vehicles
  • Relief for 2019-2020 and 2020-21 land tax liabilities
  • A hold on the Emergency Services Levy debt collection
  • Fees waived for replacement drivers licenses and births, deaths and marriage certificates for those who lost them as a result of the fires
  • Refund of unexpired registrations for vehicles destroyed by bushfire
  • Applications being accepted to waive registration of replacement motor vehicles.

Agricultural losses

Agricultural losses

PIRSA is assessing agricultural losses at Cudlee Creek and Kangaroo Island.

A 24-hour hotline number is available for animal owners seeking urgent assistance and information.

Phone 1800 255 556
Visit the PIRSA website

Bushfire-affected animal carcasses

The Environmental Protection Authority (EPA) and PIRSA provide advice on waste management, including the disposal of animal carcasses.

EPA guidance on safe disposal of animal carcasses on Kangaroo Island

EPA guidance on safe disposal of animal carcasses on Kangaroo Island (PDF 289.3 KB)

EPA guidance on preferred methods of disposal, taking into account local water supplies, and your insurance

EPA advice on livestock disposal. Phone 8204 2004

PIRSA Hotline - Assessment Request. Phone 1800 255 556 (24 hours)

Wildlife - how to help

Wildlife - how to help

Koalas and other wildlife affected by fires on Kangaroo Island must be managed locally and not removed from the island.

Once animals leave the island, they cannot come back.

If you find injured wildlife

Phone SAVEM (South Australian Veterinary Emergency Management) on 0477 055 233
Email info@savem.org.au

Kangaroo Island Wildlife Network emergency number: 0477 334 898

How to help KI wildlife

Australia Post

Australia Post

Deliveries have been affected in many postcodes.

Parcels addressed to properties in the affected region are being held in the Kingscote Post Office.

All Post Offices on Kangaroo Island are open.

SA Power Networks

SA Power Networks

Faults and emergencies
phone 13 13 66
SA Power Networks

Water supply

Water supply

People who are SA Water customers

If you are experiencing mains water outages, phone the SA Water Customer Care Centre on 1300 729 283.

Water Replenishment (as a result of preparing for, or fighting, fires)

If the CFS has used your water to fight fires, please:

  1. complete the KI Essential Water Replenishment Form (PDF 132.3 KB)
  2. email the form to CFS Essential Water Replenishment at KIRavineIMT@eso.sa.gov.au.

If you have questions, or need support with water supply, call CFS Essential Water Replenishment on 8553 4446.

Kangaroo Island water replenishment process. 
  Process 1. Essential water replenishment process
  1 Landowners call CFS. phone 8553 4446
  2 CFS complete form 2 – essential water replenishment request form
  3 Approved and sent to servicecontinuity@sawater.com.au. Maximum 9000 L. Escalation issue to contact Tania Davis phone 0409 886 723
  4 SA water provides approval and coordinate delivery through local Carters/ADF
  5 Water filling point will be at Hog Bay Road, Stand Pipe between 7.00 am and 7.00 pm. Water issued by SA Water personnel (community support) upon SA Water approval.
  Process 2. Private water request process
  1 Land owners contact local water carters
  2 Local water carters shall submit all request forms to servicecontinuity@sawater.com.au. Escalation issue to contact Tania Davis phone 0409 886 723.
  3 SA Water provides approval and coordinate delivery to local carters/ADF. Maximum 9000 L.
  4 Water filling point will be at hog Bay Road stand pipe between 7.00 am and 7.00 pm. Water issued by SA Water personnel (community support) upon SA Water approval.
  Process 3. Local land owners with an existing arrangement with council can source water via existing means to volume of 1,500 Litres. End.

Rainwater

Information on bushfires and rainwater quality

State Government of South Australia © Copyright DHS[sm v5.4.7.1] .


Provided by:
SA Department for Human Services
URL:
https://dhs.sa.gov.au/services/disaster-recovery/kangaroo-island
Last Updated:
05 Jul 2018
Printed on:
19 Feb 2020
The DHS website is licensed under a Creative Commons Attribution 3.0 Australia Licence. © Copyright 2016