SA Restrictive Practices Authorisation scheme

The legislation for the South Australian Restrictive Practices Authorisation scheme started on 30 May 2022.

This legislation provides strong safeguards for people with disability. The use of restrictive practices must be authorised under this legislation, or another Act.

The scheme is administered by the Restrictive Practices Unit, which is part of the Department of Human Services. To find out more, visit the restrictive practices web pages on SA.GOV.AU.

Feedback, complaints and appeals

Give feedback, make a complaint or lodge an appeal about the Restrictive Practices Authorisation scheme. Visit the restrictive practices web page on SA.GOV.AU to find out more.

How we respond

Read the Restrictive Practices Unit procedures to find out how our staff will respond to a complaint and appeal. These procedures help people with disability, their family and National Disability Insurance Scheme service providers to know what to expect when a complaint or appeal is made.

Appeal procedure

This procedure is written for Restrictive Practices Unit staff when responding to appeals of reviewable decisions.

Appeal procedure (DOCX 60.2 KB)

Complaint resolution procedure

This procedure is written for Restrictive Practices Unit staff to use when resolving complaints about Restrictive Practices Unit services.

Complaint resolution procedure (DOCX 52.4 KB)

Email updates

We’ll be emailing out important updates about the scheme.

If you would like to join our email list, send us an email at

Contact us

Phone 1800 862 004

Page last updated 16 June 2023