The Department of Human Services maintains a range of internal governance documents that guide how we operate, make decisions and deliver services. These include policies, codes of conduct and related documents that outline our responsibilities, standards and commitments across the organisation.
Resources
- Workplace Surveillance Devices Policy (PDF 456.3 KB)
- Critical Client Incident Disclosure Policy (PDF 304.5 KB)
- Critical Client Incident Policy (PDF 245.5 KB)
- Customer Feedback and Complaints Policy (PDF 321.7 KB)
- Information for Clients and Family and Guardians (PDF 71.5 KB)
- IMU Information for Employees and Managers (PDF 370.1 KB)
- IMU Information for our clients guardians (PDF 4.1 MB)
Children and Young People
How we protect children and young people and the expectations for staff who work with them.
Corporate
Key requirements that guide our operations and accountability across services.
Reconciliation
Our commitment to reconciliation and cultural respect across our work and services.