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Department of Human Services

Risk management

Fraud detected in the agency

Category/nature of fraudNumber of instances
Incidents related to missing client funds 12
Incidents related to missing client property 12
Poor/inappropriate practices relating to departmental record keeping 4
Anomalies identified in relation to the provision of services provided by non-government organisations to clients 2

NB: Fraud reported includes actual and reasonably suspected incidents of fraud.

Strategies implemented to control and prevent fraud

DHS has a zero tolerance to fraud and corruption and a commitment towards fostering a culture of trust, integrity and honesty. This is achieved through maintenance of a robust internal control environment, supported by the DHS Fraud and Corruption Framework, which documents the processes for identifying, responding to and reporting of fraud and activities that could be perceived as fraudulent or unethical.

As a major component of fraud and corruption relates to organisational financial interests, an integrated approach comprising, but not limited to risk assessments, internal controls, reporting systems, investigative capabilities, staff training, and communication exists.

This includes Internal Audit, which provides independent assurance that risk management, governance, and internal control processes are operating effectively by considering the risk of fraud and maladministration as a standard objective in their audit program.

The Incident Management Unit (IMU) ensures that care concerns and misconduct matters are responded to in accordance with relevant legislative and departmental policies. IMU also triages, investigates and determines all misconduct and fraud matters relating to DHS staff.

Data for previous years is available at: https://data.sa.gov.au/data/organization/dept-of-human-services under Government reporting and policy.

Whistle-blowers disclosure

Number of occasions on which public interest information has been disclosed to a responsible officer of the agency under the Whistleblowers Protection Act 1993: 0

Data for previous years is available at: https://data.sa.gov.au/data/organization/dept-of-human-services under Government reporting and policy.

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Provided by:
SA Department for Human Services
URL:
https://dhs.sa.gov.au/about-us/publications/annual-reports/annual-report-2018-19/section-c-reporting-of-public-complaints-as-requested-by-the-ombudsman2
Last Updated:
05 Jul 2018
Printed on:
09 Dec 2019
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