These resources provide examples of best practice to help community organisations completing the STARservice development tool or undergoing Australian Service Excellence Standards (ASES) accreditation.
Resources are arranged under the five areas of STARservice development:
Well-Managed
Strategic Planning
- Action Plan template (DOC 49.0 KB)
- Examples of Business Plan headings (DOC 39.0 KB)
- Annual report example (Multicultural Communities Council of SA)
- An example of a Strategic Plan (PDF 410 KB) (Volunteering SA&NT)
Governance
- Boards, Committees and Governance: the Essential Facts (PDF 530 KB) (Our Community)
- ORIC Rulebook (PDF 3.21 MB) (Office of the Registrar of Indigenous Corporations)
- How to Prepare a Skills Matrix (British and International Golf Greenkeepers Association)
Risk Management
- Risk Management policy template (DOC 223.0 KB)(Institute of Community Directors Australia)
- Risk Register template (PDF 12 KB) (Our Community)
- Fraud Risk Management Policy (DOC 307.0 KB) (Institute of Community Directors Australia)
Partnerships
- The Role of Peak Bodies factsheet (PDF 110 KB) (South Australian Council of Social Service - SACOSS)
Work Health and Safety
- Work Health and Safety policy template (DOC 337.5 KB)(Institute of Community Directors Australia)
- Injury and Incident Reporting Policy (DOC 301.0 KB) (Institute of Community Directors Australia)
Valued Employees and Volunteers
Human Resources policies from the Institute of Community Directors Australia
Example templates for you to consider.
- Bullying (DOC 106.5 KB)
- CEO Recruitment (DOC 82.5 KB)
- Family Friendly (DOC 85.5 KB)
- Long Service Leave (DOC 85.0 KB)
- Misconduct (DOC 71.5 KB)
- Performance Review (DOC 93.0 KB)
- Personal, Carers and Compassionate Leave (DOC 96.5 KB)
- Redundancy (DOC 72.5 KB)
- Staff Grievances and Dispute Resolution (DOC 88.5 KB)
- Staff Recruitment (DOC 338.5 KB)
- Unpaid Leave (DOC 95.0 KB)
Volunteer Management
- Volunteer Management Policy (DOC 98.0 KB) (Institute of Community Directors Australia)
Induction and Training
- Staff Induction Policy (DOC 75.0 KB) (Institute of Community Directors Australia)
- Professional Development Policy (DOC 92 KB) (Institute of Community Directors Australia)
- 101 Ways to Recognise your Volunteers (PDF 332 KB) (Volunteering Australia)
- Toolkit - Do Volunteers need Training? (PDF 791 KB) (Volunteering Australia)
Sustainability
Environmentally Responsible
- Environmental Sustainability policy (DOC 92 KB) (Institute of Community Directors Australia)
- Tips for Setting up Energy Accounts (PDF 792 KB) (SACOSS)
Accessing a Variety of Income Streams
- Ethical Fundraising Policy (DOC 76 KB) (Institute of Community Directors Australia)
Financial Management
- Good Governance Checklist (Consumer and Business Services)
- Damn Good Advice for Treasurers (Our Community)
- Authority to Sign Cheques Policy (Institute of Community Directors Australia)
- Basic Asset Register template
Long-term Sustainability
- Continuous Improvement Tools booklet (Australian Service Excellence Standards)
Positive and Welcoming
Equal Opportunity
- Equal Opportunity Policy (Institute of Community Directors Australia)
- Anti-Discrimination Policy (Institute of Community Directors Australia)
Communication and Community Engagement
- Social Media Policy (Institute of Community Directors Australia)
- Media Relations Policy (Institute of Community Directors Australia)
- Developing a Plan for Communication (Community Tool Box)
Feedback and Complaints
- Complaints Register template (Breaking New Ground)
- Internal Complaints Procedures (Australian Human Rights Commission)
- Consumer Complaints and Management Flowchart (SA Health)
Safe for All
Safe Environment
- Injury and Accident Policy (DOC 304 KB) (Institute of Community Directors Australia)
- Client Incident Assessment Table (DHS)
- Critical client incident checklist (DHS)
- Guide to the critical client incident checklist (DHS)
- Policy template (DHS)
- Report template (DHS)
- Responsible Use of Alcohol policy (DOC 72 KB) (Play by the Rules)
Records Management
- Privacy Policy (Institute of Community Directors Australia)
- Confidentiality Policy (Institute of Community Directors Australia)
- Authority form to use and retain personal information (Volunteering SA&NT)
- Guide to Securing Personal Information (Office of the Australian Information Commissioner)