STARservice resources

These resources provide examples of best practice  to help community organisations completing the STARservice development tool or undergoing Australian Service Excellence Standards (ASES) accreditation.

Resources are arranged under the five areas of STARservice development:


Strategic Planning


Risk Management


Work Health and Safety

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Valued Employees and Volunteers

Human Resources policies from the Institute of Community Directors Australia

Example templates for you to consider.

Volunteer Management

Induction and Training

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Environmentally Responsible

Accessing a Variety of Income Streams

Financial Management

Long-term Sustainability

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Positive and Welcoming

Equal Opportunity

Communication and Community Engagement

Feedback and Complaints

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Safe for All

Safe Environment

Records Management

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Page last updated 30 August 2023