Water retailers

This information is for water retailers who hold a water retail licence pursuant to the Water Industry Act 2012 Section 37.

The Minister for Human Services, funds, operates and administers water and sewerage rate concessions on behalf of the Minister for Environment and Water.

Contact Details

Manager, Concessions Programs
Email concessions@sa.gov.au
Phone 1800 307 758

Related information


South Australian Government Water and Sewerage Concession Scheme (PDF 393.1 KB)

Hardship Policy for Residential Customers of Major Water Industry Retailers - February 2013 (PDF 215.8 KB)

Hardship policy for residential customers of minor and intermediate water industry retailers – September 2013 (PDF 222.0 KB)

Are you eligible for a concession? Brochure (PDF 312.4 KB)

Other websites

Essential Services Commission of South Australia


A list of South Australian government concessions programs

SA.GOV.AU Concessions
Page last updated 16 January 2024