To create meaningful and sustainable change, the new Child and Family Support System (CFSS) has been designed together with the people who need the services and the people who deliver the services.

A comprehensive, statewide co-design process was led by EIRD in 2019 to inform approaches to and priorities for the reform of the CFSS. Stakeholders across government, the sector and communities have all agreed on how we will work together to better support our state’s families. This authority and the environment of collaboration and mutual respect established in the process continues as we implement changes to the CFSS.

Importantly, the commitment to bring together knowledge from diverse sources — data, research, practice and lived experience — will continue to create and sustain a more evidence-informed and culturally responsive system.

The co-design process resulted in agreement on seven shared directions.

In the Roadmap for Reforming the Child and Family Support System 2021–2023, we have distilled these directions down to four priority areas, each with a set of programs, services and activities.

  1. Pathways (resources that lead families to the right support)
  2. Service integrity (trained and motivated staff)
  3. Service investments (funding, researching and staffing)
  4. Building evidence (data capture, sharing and reporting).

Further reading

Page last updated 26 May 2023