This information is for energy retailers who hold an energy retail licence pursuant to the Electricity Act 1996 (SA).
Energy Bill Relief Fund
The Australian Government and South Australian Government are working together to provide targeted energy bill relief for eligible households and small businesses this financial year through the Energy Bill Relief Fund.
In South Australia, retailers that hold a Concession Scheme Administrative Arrangements Deed with the Minister for Human Services need to work with DHS to deliver the rebates.
The Minister for Human Services funds, operates and administers the energy concession on behalf of the Minister for Energy and Mining.
To provide concessions, an energy retailer must enter into a Concession Scheme Administrative Arrangements Deed with the Minister for Human Services.
The energy concession helps eligible South Australians on low or fixed incomes with the cost of electricity bills for their principal place of residence. The concession is calculated as a flat rate per day and is indexed each financial year.
For approved customers who receive an electricity bill in their name, the concession appears as a credit on each bill. People who pay for energy another way may receive concession payments directly into their bank account.
This payment assists South Australians on a fixed or low income, who have a clinically verified medical condition, to pay for the extra energy costs associated with frequently using heating or cooling in the home to prevent the worsening of their symptoms.
This payment assists electricity customers who are in financial hardship, have a debt to their retailer, and who have been disconnected or are at risk of being disconnected. People can apply once every three years, through a financial counsellor.
For information about financial counsellors or EEPS, phone the National Debt Helpline on 1800 007 007
A discount on energy rates available to customers in addition to the standard energy concession. Customers must be with Origin Energy, who partnered with the SA Government after winning a tender process.