Our approach to homelessness

Anyone can experience homelessness, no matter their background or where they live. People do not choose to be homeless, and it does not define who they are.

What is homelessness?

Someone is considered to be experiencing homelessness when they do not have a safe, stable, and secure place to call home. It can be the result of many complex social, economic and health related factors.

Homelessness can include rough sleeping (sleeping outside), sleeping in a car, couch surfing, needing access to short-term or emergency accommodation, or living in places that are overcrowded or where you do not have a secure or legal right to stay.

Who we support

We fund services that help people who are:

  • experiencing homelessness, or
  • at risk of homelessness, for example, someone who still has a home but may lose it soon.

By helping people early, these services focus on prevention or diversion from homelessness.

Our goal is simple: to ensure all South Australians are safe, connected and with a place to call home.

How we work

South Australia has three connected parts that work together to address homelessness:

  • Service — direct support activity, such as a caseworker helping a young person into transitional housing.
  • Sector — the organisations and workers who deliver support. This includes non-government organisations, housing providers, domestic and family violence services and state housing agencies.
  • System — the policies, funding, and structures that guide how support works

Together, these parts create a coordinated, consistent approach focused on helping people find safe, stable housing.

Services — the support people receive

Services are the direct help given to people who are experiencing or at risk of homelessness.

This can include:

  • outreach and early support
  • case management
  • tenancy support
  • help to find safe and secure housing

The Department of Human Services (DHS) funds non-government and community partners to deliver this person-centred support. For example, a caseworker might help a young person move into transitional housing.

Sector — the people and organisations

The homelessness sector is the community of people and organisations working together to prevent and end homelessness in South Australia.

This includes:

  • Specialist Homelessness Services
  • the SA Housing Authority and DHS
  • housing providers
  • domestic and family violence services
  • community organisations, advocacy groups and peak bodies.

These partners work together to support people and improve outcomes.

System — how services and sectors are governed, funded and connected

The homelessness system is the overall structure that guides how services work together.

It includes:

This system makes sure support is coordinated, fair, and focused on better outcomes for people.

Homelessness Systems Review

In July 2024, the Auditor-General released a report outlining several recommendations to improve the effective management of homelessness services in South Australia.

In response, the Department of Human Services (DHS) is leading a comprehensive review of all homelessness services it commissions, which started in mid-2025. The Homelessness Systems Review will provide recommendations on commissioning a specialised service response for people at risk of and experiencing homelessness. It will assess and provide recommendations on the commissioning methodology and models for homelessness services in South Australia.

The review also aligns with South Australia’s Implementation Plan for the National Agreement on Closing the Gap. Recommendations are due by mid-2026.

Contact the Homelessness Systems and Partnerships Unit

Email dhshomelessnesssystemspartnerships@sa.gov.au

Media enquiries

If you are a member of the media with an enquiry about the department, please contact the DHS media line directly.

Email dhsmedia@sa.gov.au
Phone 8413 9049

Related information

Find public data and research sources about homelessness on the Homelessness data and advocacy page.

Find information about outcomes and reporting on the Homelessness Outcomes Framework page.

Page last updated 12 December 2025