Department of Human Services

Choice of assessor

External Assessors​

Our team of ASES Quality External Assessors are experienced in both auditing and the Community Services Sector. Each ASES external assessor has met appropriate screening requirements and abides to a code of conduct.

Contact one of the ASES Quality External Assessors below to book an external assessment.

External Assessors contact details

Alison Sinclair Consulting (ASC)

Alison Sinclair Consulting (ASC)

(All States, Territories and New Zealand)

Alison Sinclair - Director

Phone 0402 884320

Email alisonmsinclair@bigpond.com

Arcadia Quality Systems

Arcadia Quality Systems

(All States, Territories and New Zealand)

Trish Hodgson - Principal Consultant

Mobile 0433 332 799

Email hodgson@adam.com.au

Assessments, Quality Performance

Assessments, Quality Performance

(All States, Territories and New Zealand)

Tamara Stojanovic - Principal Consultant

Mobile 0412 839 857

Email tamara.stojanovic@aqpconsulting.com.au

Assessments, Quality Performance website

BDO Industrial & Organisational Psychology

BDO Industrial & Organisational Psychology

(All States, Territories and New Zealand)

Scott Way – Director

Phone 7324 6000

Email: Scott.way@bdo.com.au

BDO Industrial & Organisational Psychology website

Cajebi Consulting

Cajebi Consulting

(All States, Territories and New Zealand)

Wayne Turner - Principal Consultant,

Kay Willmore (subcontractor), Linda Symonds (subcontractor)

Mobile 0409 672 361

Email: wayneturner@cajebiconsulting.com.au

kaywillmore@cajebiconsulting.com.au

lindasymons@cajebiconsulting.com.au,

Cajebi Consulting website

ECAAS

ECAAS

(All States, Territories and New Zealand)

Tanya Cornish

Phone +61 8 7200 5241 (Australia)
Phone +64  9 887 0370 (New Zealand)
Mobile + 61 430 747 500 (Australia and New Zealand)

Email tanyac@ecaas.com.au

ECASS website

Global Mark Pty Ltd

Global Mark Pty Ltd

(All States, Territories and New Zealand)

Alexandra McQualter - Operations Manager

Phone 9886 0222

Email Customer.service@global-mark.com.au

Global Mark Pty Ltd website

The Highwire Group

The Highwire Group

(All States, Territories and New Zealand)

Maree Davidson - Director

Phone 0417 761 368

Email: maree@highwiregroup.com.au

The Highwire Group website

Institute For Healthy Communities Australia (IHCA)

Institute For Healthy Communities Australia (IHCA)

(All States, Territories and New Zealand)

Michelle Tindall

Phone 07 3844 2222

Email certification@ihcac.com.au

Institute For Healthy Communities Australia (IHCA) website

PQ Plus

PQ Plus

(All States and Territories)

Susan Hawkins

Phone 0410 524 032

info@pqplus.com.au

PQ Plus website

Quality Innovation Performance (QIP)

Quality Innovation Performance (QIP)

(All States, Territories and New Zealand)

Emily Tutton - National Manager

Phone 1300 888 329

Email: communityinfo@qip.com.au

Maria Maratos - Manager, National Development Team

Mobile 0403 252 198

Email mmaratos@agpal.com.au

Quality Innovation Performance (QIP) website

Standards Wise

Standards Wise

(All States, Territories and New Zealand)

David Stevens – Managing Director

Mobile 0400 287 970

Phone 02 9089 8881

Email servicedesk@standardswise.com.au

Standards Wise website

Total Quality Consulting

Total Quality Consulting

(All States and Territories)

Alexandra Vertue

Phone 0439 578 761

Email support@tqcsa.com.au

Total Quality Consulting website

Code of Ethics

ASES External Assessors and the ASES Team follow a strict code of ethics.

We respect a service user’s right to be or not to be involved and their right to confidentiality and privacy regarding their decisions.

We promote complaint mechanisms to service providers and participating service users.

We consider service users’ needs by:

  • Ensuring that people with disability and their support persons receive timely, detailed information about the External Assessment process
  • Promoting their participation and authority in roles where their input and feedback is valued and used in a positive and constructive manner
  • Encouraging genuine participation - External Assessment methods rely on this.

During the External Assessment:

  • Selection procedures appropriately address the different requirements of each organisation
  • All service users have the right and opportunity to be involved and consulted
  • Service users have the right not to be involved
  • Service users’ confidentiality and privacy are to be respected, and
  • Service users have the right to advocacy and support.

Confidentiality

The ASES Team has policies, procedures and practices that safeguard the confidentiality of information obtained during External Assessment.

The ASES Team is not permitted to release information obtained through the assessment processes unless written permission has been granted by the organisation to the Program Manager, ASES Team, or as required by law.

Privacy

The information gathered via documentation and the review of your policies and procedures will be used to prepare for the onsite assessment and will be treated in accordance with the principles contained in the Privacy Act 1988 (Commonwealth).

More information

Cost of external assessment

Achieving accreditation

Page last updated : 23 Jun 2021

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