Australian Service Excellence Standards (ASES)

The Australian Service Excellence Standards (ASES) aims to help organisations improve business practices and client services. It does this through:

• a set of community service standards, and
• a program of support.

ASES helps organisations identify a pathway to accreditation and the building blocks they need on specific topics.

Accreditation generates:

• greater public confidence:
• improved efficiencies and work processes
• access to more funding opportunities and
• a more stimulating workplace culture for staff who feel more empowered, involved and satisfied.

Accreditation benefits consumers, staff, board members, managers and funding bodies.

We pride ourselves on providing affordable internationally accredited quality improvement program options for you.

For non-government organisations seeking one-off grants or entering into multi-year funded service agreements, both the STARservice recognition and the Australian Service Excellence Standards (ASES) accreditation program are suitable.

STARService

For small or volunteer groups, STARService can help you conduct a health check. Answer 18 questions to achieve recognition.

ASES Certificate

The ASES certificate level is meeting fundamental business practice and client services where 18 standards are assessed.

ASES Award

The ASES Award is the highest accreditation level. Already obtained Certificate level? Reach for Award with 8 additional standards.

New South Wales specialist homelessness services

If your organisation is a New South Wales specialist homelessness service, please consult your industry partner for additional ASES resources. See Homelessness NSW -  ASES

Contact us

Phone 8413 9036
Email serviceexcellence@sa.gov.au