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Department of Human Services

Results-Based Accountability

Results-Based Accountability™ (RBA) is a simple way of measuring the real difference we make to communities.

RBA (also known as outcomes-based methodology) is a quality improvement framework that asks:

  • how much did we do?
  • how well did we do it?
  • is anybody better off?

The Department of Human Services (DHS) collaborates with our community partners to embed RBA in programs and funding streams. RBA methodology builds the capacity of community organisations to deliver quality services to the people of South Australia.

RBA strengthens community organisations by:

  • creating measurable improvements for clients and communities
  • assisting them to gather evidence
  • enabling them to highlight their achievements and results.

RBA uses a collective impact approach towards collaborating with local communities to making positive, sustainable change on complex social issues.

RBA also emphasises the use of evidence and transparent data. Over time, accumulated RBA results determine how much change we are making at a population level inform decision-making processes that benefit all South Australians.

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Provided by:
SA Department for Human Services
Last Updated:
05 Jul 2018
Printed on:
19 Oct 2019
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