Department of Human Services

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Personal Alert Systems

Personal AlertSA provides eligible people with subsidised approved personal alert devices and monitoring.

Personal alert systems are devices that enable people to call for help in an emergency if they are unable to access or use a telephone. Using one of these devices may help people to live independently for longer.

Personal AlertSA eligibility and application information

Frequently Asked Questions

What new features do the new devices offer?

New devices offer a greater choice of functions. For example, technology that can:

  • monitor falls
  • provide your location in an emergency
  • operate wirelessly outside of your home.

There are several options available to suit you — from those you wear around your neck, to watches around the wrist.

Many older people remain active in the community and we want to encourage and increase their independence with the help of these devices.

Are the new devices safe? What about if the SIM card, network or monitoring centre fails?

All devices under the Personal AlertSA scheme are fit for purpose. They have undergone independent assessment and testing.

Monitoring services have a range of back-up measures to ensure no call will go unanswered in rare instances such as a monitoring station failure.

All monitoring centres under PASA meet or exceed the Australian Standard for monitoring of personal alert devices. Existing suppliers delivering PASA monitoring services work to the same requirements.

Backup measures include backup batteries and generators, in addition to emergency facilities.

SIM cards are incredibly reliable. All monitored devices offer unlimited calls to and from the monitoring station. There are no credit limits. Emergency calls to Triple Zero are free and do not rely on mobile credit.

Customers can now enjoy the same reliability with a greater range of functionality and wearable options to choose from.

Will there be any changes to the monitoring of current devices?

There are no changes to your existing device or monitoring service as a result of the upgrading of the scheme.

What device should I get?

Consider your circumstances and talk to your family about the best device to suit your lifestyle and needs.

If you rarely leave home, or rarely leave home alone, a base unit and pendant may better suit you. If you are out regularly, a device with GPS might be a better choice for you.

If you choose a GPS auto-dialler, you need to make sure that a family member or friend is able to answer the call 24 hours a day, seven days a week.

GPS devices can be monitored by a centre. The device or monitoring service might be more expensive than the payment you receive. You will need to pay any gap directly to your device supplier.

Find out more about this online at Personal AlertSA or phone 1300 700 169.

Are customers more out of pocket with the new devices?

Out-of-pocket costs for devices range from $0 to $379.50.

This was the same under the previous scheme. Out-of-pocket costs varied depending on the device and monitoring service.

What prompted the change?

Customer feedback about the limitations of devices offered under the previous State Government Personal Alert Systems Rebate Scheme (PARS) prompted a review. This was further supported by input and advocacy from a number of stakeholder groups and aged care providers, including COTA SA, Catalyst Foundation, Aged and Community Services Australia, SACOSS, Aged Care Industry Association and Leading Aged Services Australia.

The upcoming closure of the 3G network was also a factor.

Technology in personal alert devices has advanced rapidly in recent years. The State Government committed to reviewing the scheme to provide older South Australians access to a greater choice of personal alert devices to suit their lifestyles.

Contact details

Personal AlertSA
Phone 1300 700 169

Page last updated : 20 Jun 2022

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