About the Toolbox
To help you get started, we have pulled together a wide range of policy examples to support your organisation when working through the ASES STARservice Recognition, Certificate and Award Levels.
This Toolkit is in topic and alphabetical order for you to access examples. Use these examples as a guide only. You are welcome to adapt examples to suit your organisation. In keeping with copyright laws, remember to acknowledge source documents when developing your own.
If you have any excellent examples that you are willing to share, please email serviceexcellence@sa.gov.au.
Asset Management
Asset Management Policy Example (PDF 418 KB)
Basic Asset Register Template (PDF 57.3 KB)
Child-Safe Environments
Mandatory Reporting Guide – SA Government (PDF 617 KB)
National Quality Framework for Early Childhood Education and Care – Australian Government
Children and Young People’s Safety Act 2017
Working with Children Check - Screening Unit SA Government
Communication
Social Media Policy Example (DOC 102.5 KB)
Media Relations Policy Example (DOC 309.5 KB)
Consumer Outcomes
Client Access & Consumer Rights Policy Example (DOCX 33.5 KB)
Client Consent Form Example (DOCX 33.8 KB)
Continuous Improvement
Continuous Improvement Tools booklet (Australian Service Excellence Standards) (PDF 860.6 KB)
Customer Complaints and Feedback
DHS Customer Feedback and Complaints Policy
Complaints Register Template (DOC 330.5 KB)
Internal Complaints Procedures Example (PDF 143 KB)
Consumer Complaints and Management Flowchart – SA Government (PDF 166 KB)
Handling Complaints Checklist – WA Government
Feedback and Complaints Policy Example (DOCX 35.7 KB)
Data Management
Privacy Policy Example (DOC 77.5 KB)
Confidentiality Policy Example (DOC 75.0 KB)
Guide to Securing Personal Information – Australian Government
Information Sharing Guidelines – Department of the Premier and Cabinet
Information Sharing Guidelines for Promoting Safety and Wellbeing – SA Government
Diversity and Inclusion
Cultural Inclusion Framework (PDF 135.3 KB)
Law Council Diversity Policy (PDF 154 KB)
Cultural Safety Framework – VIC Government (DOC 138 KB)
Equal Opportunity
Equal Opportunity Policy Example (DOC 92.5 KB)
Anti-Discrimination Policy Example (DOC 80.0 KB)
Australia’s anti-discrimination Legislation Links and Overview
Disability Discrimination and Other Human Rights Legislation Amendment Act 2009
Financial and Contract Management
Damn Good Advice for Treasurers (PDF 1.8 MB)
Authority to Sign Cheques Policy (DOC 68.0 KB)
Tax File Number Privacy Fact Sheet - Office for the Australian Information Commissioner
The Role of Peak Bodies factsheet - South Australian Council of Social Service (SACOSS) (PDF 112 KB)
Ethical Fundraising Policy - Institute of Community Directors Australia (DOC 76.0 KB)
Developing a Plan for Financial Sustainability
Governance
Governance and Director Issues
Governance – Mission Australia
Boards, Committees and Governance: the Essential Facts – Our Community (PDF 542 KB)
Public Officer Responsibilities - Consumer and Business Services
ORIC Rulebook - Office of the Registrar of Indigenous Corporations (PDF 3.4 MB)
Board Governance Structure (PDF 1.2 MB)
Grant Funding Guidelines
Guidelines for Grant Funding (PDF 824.1 KB)
Human Resources
Industrial Relations – SA Government
Code of Ethics – SA Government
Employment Conditions and Entitlements In South Australia – Australian Government
What is Bullying in the Workplace?
Bullying Policy Example (DOC 106.5 KB)
CEO Recruitment Policy Example (DOC 82.5 KB)
Family Friendly Policy Example (DOC 85.5 KB)
Long Service Leave Guideline (DOC 85.0 KB)
Misconduct Policy Example (DOC 71.5 KB)
Performance Review Policy Example (DOC 93.0 KB)
Personal, Carers and Compassionate Leave Policy Example (DOC 96.5 KB)
Redundancy Policy Example (DOC 72.5 KB)
Staff Grievances and Dispute Resolution Policy Example (DOC 88.5 KB)
Staff Recruitment Policy Example (DOC 338.5 KB)
Unpaid Leave Policy Example (DOC 95.0 KB)
Staff Induction Policy Example (DOC 75.0 KB)
Professional Development Policy Example (DOC 89.5 KB)
Committee Member Induction Checklist
101 Ways to Recognise your Volunteers (PDF 338 KB)
Volunteer Management Policy Example (DOC 89.5 KB)
Succession Plan template and Guide
National Police Check Application - Australian National Character Check
National Police Check Application - National Crime Check
Employee Training Register Example
Treasury Laws Amendment (Enhancing Whistle-blower Protections) Act 2019
Police Check Register Example (DOCX 28.5 KB)
Planning
Planning types - what do we mean?
Action Plan template (DOC 49.0 KB)
Examples of Business Plan headings (DOC 39.0 KB)
Annual report example - Multicultural Communities Council of SA
Communication Plan Example (PDF 430.8 KB)
Policy and Procedures
Records Management
Freedom of Information Act 1991
Records Management General Disposal Schedule
Accessing Information held by Governments and Universities – State Records
Records Management Policy Example (DOCX 32.8 KB)
Risk Management
Risk Management policy template (DOC 223.0 KB)
Risk Register template (PDF 9 KB)
How to manage risk - Australian Government
Fraud Risk Management Policy (DOC 307.0 KB)
South Australian Police website
Criminal Code Amendment - Theft, Fraud, Bribery and Related Offences Act 2000
Injury and Accident Policy Example (DOC 301.0 KB)
Fraud and Risk Management Policy Example (DOCX 40.2 KB)
Business Continuity Example (DOCX 46.0 KB)
Social Media
Social Media Policy Example (DOC 102.5 KB)
Media Relations Policy Example (DOC 309.5 KB)
Work Health and Safety
Work Health and Safety Policy Template (DOC 337.5 KB)
Responsible Use of Alcohol Policy Example (DOCX 71.2 KB)
Hot Weather Policy (SafeWork SA)
COVID -19 website – SA Government