- Addressing the cost of living
- Quality Improvement Program
- Australian Service Excellence Standards (ASES)
- Concessions and Support Services
- Exceptional Needs Unit
- Grants for organisations
- Interpreting and Translating Centre
- LGBTIQ Inclusion
- Local Partnerships
- Metropolitan Aboriginal Youth and Family Services
- Results-Based Accountability
- STARservice Development Program
- Community Connections
Maintaining continuous accreditation is the aim. This is also a requirement in service agreements. Possible lapses in continuous accreditation may impact on funding eligibility and contract management. To ensure continuous accreditation we have provided a number of tips to help you stay on track.
Tips to maintain accreditation
To stay motivated and keep up-to-date with systems, policies and procedures, here is a list of suggestions on maintaining accreditation and continuously improving.
- Ensure staff are aware of how important it is to contribute suggestions for improvement.
- Establish a quality group or committee that meet regularly and focus on continuously improving systems and documentation such as policies and procedures.
- Look at strategies to raise awareness across the organisation of your quality philosophy and agenda.
- Conduct training for new and current staff on quality concepts and continuous improvement tools.
- Hold 'lunch and learn' sessions on quality and continuous improvement tools.
- Develop and maintain a quality action plan.
- Develop an internal audit schedule and inform your staff when internal audits are to occur.
- Give ample time to gather and develop evidence for your Australian Service Excellence Standards self-assessment. Unless your organisation has a dedicated resource to prepare for external assessment, it generally takes between 12 and 18 months.
- Book an assessment 6 months before your accreditation expiry date in case there are quality action plans to follow up.
- Talk with other organisations about how they manage their quality improvement processes.
- Keep asking for lots of feedback from your customers and other stakeholders.
- Consider using the continuous improvement tools to collect data on progress against outcomes or problem areas within the organisation.